Our website is www.351studio.com
What information do we collect?
We may collect information from you when you register on our site, place an order, subscribe to our newsletter, land on any page, land on a page with advertising targeting, respond to a survey or fill out a form. We may also collect information through a cookie or pixel for collecting data and targeted advertising. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, birthdate, credit card information, or other personal information. When communicating over the phone with us, or with some of our representatives, we reserve the right to record the audio of the phone call.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, or for performing targeted advertising.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- To advertise – The cookie we may install may be used for targeted advertising; the email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We may offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers without your permission.
Do we disclose any information to outside parties?
With the exception of trusted third parties who assist us under confidentiality in advertising,, operating our website, conducting our business, or servicing you, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms Of Services
What kind of services we provide?
We provide our customers with digital video production and post-production services. Lyric Videos, Video Editing, Promo Video Production, Branded Videos, Social Media Videos, as well as Visual Effects Services (VFX), like Rotoscoping, Matchmove, Paint, Compositing etc.
How do we charge for our services?
We always prefer wire transfer payments, but we also accept online payments by Credit Cards and Paypal with a secured checkout process. We estimate a price for a certain project upfront, and we reserve the right to hold the starting of the production process until we receive the 50% of the price as a deposit. That deposit is non-refundable. If the product is delivered as agreed, we will demand the full payment in 30 days upon the completion. We reserve the right not to deliver and delete the product if the client has been unavailable for more than 30 days or missed the full payment within the given time.
Production Process and Revisions.
We always provide a 30 sec. preview before completing the project, so the client has a chance to confirm the stylistic direction and quality of the production. We will not accept more than 3 revisions per production, and we reserve the right to cancel the project if the client’s requested changes are not agreed upfront (before the start of the production). We also reserve the right to charge additional production changes requested by the client, at the price of $85 (US Dollars) per hour, including the render time for each version.
Project’s original source files.
We keep the project’s source files only one week (7 days) after the final confirmation by the client that the project is approved. If we have an unfinished project, and never heard back from a client within 3 months, that project is deleted along with all of the source files. Maximum production time for a single regular project is not more than 60 days, from the day that the project has been started. We never share original project files with clients or anyone else outside our company.
Relationships with Clients
We try to keep the best possible relationship with our clients, by understanding their needs and trying to provide the best possible services in the frame of the terms exposed on this page. We reserve the right to mark some of the clients as a hard-clients, based on the unlogical requests, high demanding requests not agreed before the start of the production or threats. Hard-clients will be marked as spam, and we will cut any type of communication with them.